1. Try before you pay
Every new account gets a 7-day trial with full access to every tool and 30 included credits, with no payment card required. The trial does not convert automatically — you are charged only if you choose a plan and subscribe. We expect you to evaluate the platform during the trial rather than relying on a refund.
2. Subscription fees
- Subscriptions are billed monthly in advance and renew until canceled.
- You may cancel at any time in the billing portal. Access continues to the end of the period you have already paid for.
- We do not provide partial-month or pro-rata refunds for subscription fees, except where a refund is required by applicable law.
- Adding a location mid-period is prorated for that period. Removing a location takes effect at the next billing period and is not refunded for the current one.
- If the service is materially unavailable for an extended period due to our fault, contact brad@driveredconsultants.com — we will consider a service credit case by case.
3. Credit packs and included credits
- Credit top-up packs (100 credits for $19, 300 for $45, 800 for $99) are non-refundable once purchased.
- Included monthly credits and purchased credits both belong to the billing period in which they are granted or bought. They do not roll over and unused credits are not refunded or converted to cash.
- Credits have no cash value, are not transferable, and expire on termination of the account.
- A run that fails before doing chargeable work does not spend credits. If a run failed after provider work was performed and you believe the debit was wrong, contact brad@driveredconsultants.com within 30 days and we will review a credit adjustment. Adjustments are made in credits, not cash.
4. Statutory rights
The service is supplied for business use, so the 14-day distance-selling withdrawal right available to consumers in the EU and UK generally does not apply. Nothing in this policy limits any statutory refund or cancellation right you do have under the law of your jurisdiction.
5. Billing problems, chargebacks, and how to reach us
Email brad@driveredconsultants.com with your account name and the invoice reference. We aim to respond within 2 business days. Please contact us before filing a card dispute — chargebacks can suspend the account automatically while the bank investigates, and we cannot restore access until it is resolved.
Accounts terminated for breach of the Terms of Service or the Technology & Acceptable Use Policy are not eligible for a refund.