Terms of Service

These Terms of Service are a contract between Drive Dash AI (Shield Driving Center LLC d/b/a Driver Ed Consultants, a Pennsylvania limited liability company, "we", "us") and the business that opens an account ("you", "Customer"). By creating an account, starting a trial, or using the platform at drivedashai.com you accept these Terms, the Technology & Acceptable Use Policy, the Privacy Policy, and the Refund Policy, each incorporated by reference.

If you require a Data Processing Addendum, our published DPA is incorporated into these Terms and applies automatically on acceptance of these Terms — no separate signature is needed.

• The service is for business use only. It is not offered to consumers and is not a student records system.
• You must be at least 18 years old and have authority to bind the business you register.
• You are responsible for the accuracy of the information you provide, for every action taken under your account, and for keeping credentials confidential. Tell us promptly at brad@driveredconsultants.com if you suspect unauthorized access.
• You are responsible for the users you invite and for removing access when someone leaves your business.

Every plan includes the whole tool suite and the automatic scheduled run cadence. Plans differ by how many locations they cover and how many on-demand credits they include each month.

• Subscriptions are billed monthly in advance through Stripe and renew automatically each month until canceled.
• All prices are in US dollars and exclude taxes. Sales tax, VAT, or GST is added where applicable.
• We may change prices for future billing periods with at least 30 days' notice by email. Continuing to use the service after the change takes effect is acceptance of the new price; you may cancel before then.
• Your card is charged by Stripe. Failed payment handling is described in the Non-payment section.

• Your subscription quantity is the number of locations on the account. Pricing is calculated from your plan's base price plus any locations beyond the included allotment at the rates in the table above.
• Adding a location takes effect immediately and is prorated for the remainder of the current billing period; the following invoice reflects the new total.
• Removing a location takes effect at the start of the next billing period. We do not refund the removed location for the current period.
• Each plan has a location cap. Exceeding your plan's cap requires an upgrade to the plan that covers your location count; the platform will prompt you and will not silently add unbilled locations.
• Franchise and Managed pricing scales per location, so both your monthly fee and your pooled credit allowance move with your location count.
• Managed is a done-for-you service: we operate the platform on your behalf for each covered location. The software terms above apply unchanged; the managed service can be canceled the same way as any subscription.

Credits are a prepaid unit of account for on-demand work. They are not currency and have no independent value.

• Credits are consumed only by on-demand ("manual") runs — when you click "Run now" or drive an on-demand workspace yourself.
• Automatic scheduled runs never consume credits. Daily, weekly, biweekly, monthly, and quarterly scheduled runs are included in your subscription at no credit cost. That is the core of the product.
• On Multi-Location, Franchise, and Managed plans, credits are pooled at the account level and shared across every location and every user on the account. On Solo and Growth plans, each location's credits belong to that location alone and cannot be spent on another location's work; account-wide tools draw on the primary location's allowance.
• Included monthly credits reset at the start of each billing period and do not roll over. Unused credits are forfeited at the period boundary.
• Top-up packs are available at 100 credits for $19, 300 credits for $45, and 800 credits for $99. Purchased credits are added to the billing period in which they are purchased, are consumed within that period, do not roll over, and are non-refundable once purchased.
• Credits have no cash value, are not transferable between accounts, cannot be redeemed for cash or exchanged, cannot be sold, and expire immediately on termination of the account.
• Each tool has a fixed credit cost of 1, 2, 3, 4, or 8 credits, published in the application. The exact cost of a run is displayed before you start it, and the cost shown at that moment is the cost charged. Manual map grid scans are priced by the size of the scan rather than at a flat rate: 1 credit per grid point per keyword, so a 3×3 scan of one keyword is 9 credits and a 4×4 scan of two keywords is 32. The current cost of every tool is visible in the application at all times.
• A run that fails before doing chargeable work does not consume credits. Where a run fails after provider work has already been performed, contact brad@driveredconsultants.com and we will review a credit adjustment.
• We may adjust per-run credit costs with at least 30 days' notice by email and in the app.
• Attempting to circumvent credit accounting, rate limits, or provider quotas is a material breach (see the Technology & Acceptable Use Policy).

• New accounts receive a 7-day trial with full access to every tool and 30 included credits. No payment card is required to start.
• The trial does not convert automatically. At the end of the trial, paid access begins only if you choose a plan and subscribe.
• One trial per business. We may shorten or end a trial, and refuse further trials, where we detect abuse, duplicate accounts, or automated signups.
• Work created during the trial is retained under the retention windows in the Privacy Policy, so subscribing later restores it.

• You may cancel at any time from the billing portal in the app. Cancellation stops future renewals.
• Access continues until the end of the period you have already paid for. We do not provide partial-month or pro-rata refunds for subscription fees, except where a refund is required by applicable law.
• Credit packs are non-refundable once purchased, and unused credits are not refunded on cancellation.
• Consumer withdrawal rights: statutory 14-day withdrawal rights for distance contracts in the EU and UK apply to consumers, not to business customers. Because this service is supplied only for business use, those rights generally do not apply to your purchase. If you are nonetheless entitled to a statutory withdrawal or cancellation right in your jurisdiction, nothing in these Terms limits it.
• We may terminate or suspend the service for material breach of these Terms or the Acceptable Use Policy, in which case no refund is due.

• If a payment fails, Stripe retries and we email the account owner. You have a grace period of 7 days from the first failed attempt to fix the payment method.
• After the grace period the account is suspended: scheduled automatic runs stop and manual runs are blocked. Sign-in and read access to existing reports continue.
• Your data is retained. We do not delete your run history, findings, audits, or generated content because a payment lapsed. Retention follows the Privacy Policy: history is kept while the account exists and for 90 days after the account is closed or deletion is requested.
• Reactivating a subscription within that window restores full access and your complete history. A new included-credit allowance applies from the billing period in which you reactivate; previously expired credits are not restored.

You own your data and the content you generate through the platform, including drafts the AI tools produce for you. We claim no ownership of it.

You grant us a limited, non-exclusive license to host, copy, transmit, display, and process your data solely to operate, secure, and support the service for you — including sending it to the third-party providers described in the Technology & Acceptable Use Policy and the Subprocessors page. We do not use your data to train AI models and do not license it to others.

You are responsible for having the rights to the material you upload or connect, and for the accuracy of business information published on your behalf.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the product, with no obligation to you.

We own the platform, its software, rule libraries, scoring and measurement logic, designs, and trademarks. These Terms grant you a right to use the service, not a license to our intellectual property, and you may not copy, reverse engineer, resell, or create a competing product from it.

The platform depends on third-party APIs — including Google LLC (Google Business Profile, Google Analytics, and YouTube), Stripe, SerpApi, Moz, Local Falcon, OpenAI, Anthropic, Perplexity, Meta Platforms, Inc. (Facebook and Instagram), TikTok, X, LinkedIn, and Pinterest. Those providers may change, throttle, price, restrict, or discontinue their APIs at any time, which can change or remove features.

We are not liable for third-party changes, outages, data errors, or account actions (including a platform suspending your account). Your use of a connected platform remains governed by that platform's own terms, and you are responsible for complying with them.

We do not guarantee rankings, map pack positions, AI assistant mentions, impressions, calls, leads, enrollments, or revenue. Search engines and AI assistants are third-party systems whose behavior we do not control.

All measurements the platform reports are point-in-time observations of what a provider or engine returned at the moment of the run, from the location and query set configured. They may differ from what you see and may change without any change on your side.

Except as expressly stated, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that findings and measurements will be complete or accurate. Nothing in this section excludes a warranty that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the service and these Terms is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim. These limits do not apply to your payment obligations, to either party's liability for fraud or willful misconduct, or to liability that cannot lawfully be limited.

You will defend and indemnify us against claims, damages, and reasonable costs arising from: your content and data; your publication of content through the service; your breach of these Terms or the Acceptable Use Policy; your violation of a connected platform's terms or of applicable law; and any allegation that student or third-party personal data was improperly introduced into the platform by you.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. The state and federal courts located in Pennsylvania have exclusive jurisdiction, except where the arbitration provision below applies.

Informal resolution

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting brad@driveredconsultants.com and allowing 30 days for good-faith discussion.

Binding arbitration and class-action waiver

Any dispute not resolved informally will be settled by final and binding individual arbitration administered under the rules of a recognized arbitration provider, seated in Pennsylvania, before a single arbitrator. Each party waives the right to a jury trial and to participate in a class, collective, or representative action. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

• We may update these Terms. Material changes are notified to account owners by email at least 30 days before they take effect; continued use afterwards is acceptance.
• Either party may terminate for convenience at the end of the paid period, or immediately for material breach that is not cured within 14 days of notice.
• On termination your subscription ends, credits expire, and data is handled under the retention windows in the Privacy Policy and the deletion terms of the DPA.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• You may not assign these Terms without our consent; we may assign them to an affiliate or acquirer.
• If any provision is held unenforceable, the rest remains in force and the provision is limited to the minimum extent necessary.
• Failure to enforce a provision is not a waiver of it.
• These Terms, together with the Privacy Policy, Technology & Acceptable Use Policy, Cookie Policy, Refund Policy, and DPA, are the entire agreement between us and supersede prior discussions and proposals.

Notices to us: brad@driveredconsultants.com or 6047 Allentown Blvd, Suite B-118, Harrisburg, PA 17112. Notices to you: the email on your account.